FAQ
Reservations
Is there a minimum stay requirement?
Yes. A 2-night minimum stay applies on weekends, holidays, and during local events.
How much is the deposit, and when is it charged?
Reservations require a 50% deposit at the time of booking. The remaining balance is automatically charged to the credit card on file on your day of arrival, with a receipt emailed to you. Prefer to use a different card? Just let us know and we'll update your file.
What is your cancellation policy?
Cancellations made more than 72 hours before arrival have two options: a refund of your deposit minus a $50 cancellation fee, or a gift certificate voucher for the full deposit amount (valid for 1 year from issuance). Cancellations made within 72 hours of arrival forfeit the full deposit unless the room can be rebooked. Please note: no refunds are provided for late arrivals or early departures.
Can I use a gift certificate for my reservation?
Gift certificates can't currently be applied through the online booking system. Please call us directly at 209-728-8933 and mention your gift certificate when booking.
Your Stay
What are your check-in and check-out times?
Check-in is from 3:00 p.m. to 7:00 p.m., and check-out is at 11:00 a.m. If you'd like to arrive earlier, let us know 24 hours in advance and we'll do our best to have your room ready as early as 1:00 p.m. If you're arriving after 7:00 p.m., please let us know in advance so we can advise you of our late check-in procedure.
Where should I park?
Parking is free and open to the public with no limits, including the small lot on our property grounds, as well as parking on Main St. and Church St. Please note that parking is not guaranteed.
Is breakfast included?
Yes, a continental breakfast is available daily from 8:30–10:00 a.m., including fresh-brewed coffee and tea, with cold water available all day.
Is housekeeping available during my stay?
Yes, complimentary housekeeping is available upon request. Just contact staff for extra towels, amenities, or to schedule a room cleaning.
Is there a fee for additional guests?
Yes, an additional $25 fee per person, per night applies for guests age 10 or older beyond the room's base occupancy.
Is there a quiet time?
Yes, quiet hours are from 10:00 p.m. to 8:00 a.m. We ask that all guests be respectful of our neighbors and community during this time.
House Rules
Is smoking allowed?
No, The Victoria Inn is a smoke-free environment, and smoking is not permitted anywhere on the premises, including balconies and porches. A $250 cleaning fee applies if smoking occurs in a room or on a balcony.
Are pets allowed?
We're happy to offer dog-friendly accommodations at select locations: Wisteria Cottage on-site at The Victoria Inn, as well as two of our off-site V Vacation Rentals properties, The Oaks Poolside Retreat and Crestview Pond Estate Cottage. A $25 per-dog, per-night fee applies. If a dog is brought into any other room or property not designated as dog-friendly, a $300 professional cleaning fee will be charged to the credit card on file.
What is your service animal policy?
We ask that guests only identify a dog as a service animal if it meets the ADA definition: a dog individually trained to perform tasks directly related to a person's disability. Comfort or companion animals do not qualify as service animals under the ADA. We may ask (1) whether the dog is required because of a disability, and (2) what task it's trained to perform.